High stakes make for good strategies, at least that what these two features show. First, negotiating for something like a salary based on the FBI publication “Crisis Intervention: Using Active Listening Skills in Negotiation” as referenced in the Career section of WSJ online:
So let’s say the HR person says, “We think you’re a great fit for the job, and we’d like to offer you a starting salary of $75,000.” Say something like: “I see. So you’re saying that the salary for this position would be $75,000.” Then be silent.
In doing so, you’ve listened attentively, paraphrased what the interviewer has said, mirrored back the last few words, and left an effective pause in the conversation to allow the interviewer to fill the gap. Most people hate awkward silence in conversation, and will rush to fill it, and what can happen in this scenario is they fill it with a higher offer.
via How to Negotiate Your Salary Like an FBI Agent .
And a longer interview worth exploring on hostage negotiations with founder of the FBI Crisis Negotiation Unit–via a Bob Edwards interview (previously available as a podcast via his iTunes channel) or Terri Gross Fresh Aire. (You can find Noesner’s book and website, as well as see another summary.)
“Negotiations requires a lot of patience,” Noesner says. “You typically don’t create that relationship of trust by the specific words that you articulate. You have to earn the right to be of influence with someone, and you do that by projecting sincerity and genuineness. And those are great qualities for a good, successful negotiator.” via NPR
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